Share Your Experience – GP Healthcare

Patients in Leicester, Leicestershire and Rutland are invited to share their recent experiences of healthcare provided by local GP practices in a survey that launched on 22 January.

The survey has been arranged in partnership between NHS Leicester, Leicestershire and Rutland and groups of GP practices, known as primary care networks, who want to understand how services could be improved.

All GP practices work in new ways nowadays to make sure everyone gets the right care from a suitably qualified healthcare professional. The range of health professionals who can provide care has been expanded and video, online and telephone consultations have been introduced, along with digital services, to make it easier for people to get what they need. For example, people can use the NHS App to request repeat prescriptions and view their GP record and correspondence.

What The Survey Is About

The survey asks about people’s experiences of contacting their practice, making an appointment and the care they received. It will help practices to understand the impact of these new ways of working as well as people’s general experiences.

Dr Nil Sanganee, Chief Medical Officer for NHS Leicester, Leicestershire and Rutland said: “It’s really important that patients tell us about what it’s like for them when they use their GP practice. We know patients can feel frustrated at times, which is why practices have been changing how they provide care. By filling in this survey it will help local practices to understand where we need to do better and enact local plans to help improve things.”

The survey is open to anybody aged 16 years or over and who is registered with a GP practice in Leicester, Leicestershire or Rutland. All information provided by respondents will be anonymous and will be independently analysed.

Complete The Survey

The closing date for completed questionnaires is 23.59pm on Sunday 10 March. Patients can fill in the questionnaire online at or they can collect a copy from their GP practice.
To help patients get in the know about the changes to how to use your general practice, the local NHS has produced a guide. Visit to find out more.